Internet Explorer 11 saves login credentials for the Dashboard. This can be useful as it allows for a successful login initially but can then cause issues on subsequent logins.
If you receive an error in the top left hand corner of your browser (e.g. "A silent sign-in request was sent but no user is signed in."), please use one of the options below:-
Choose to use an InPrivate Browsing session. This can be found by clicking on Tools --> Safety -->InPrivate Browsing.
Delete the Cookies for the Dashboard by:-
- Opening Internet Explorer.
- Click on Tools button in the top right hand corner.
- Select Internet Options.
- Find Browsing History.
- Click on Setting.
- Click View Files
- The folder contains all stored cookies (all files beginning with 'cookie'). These can then be individually deleted.