What is the Verification Request Tracking Panel?

This Panel allows you to track the progress of emails sent to your customers from the DirectID Dashboard:

Verification_Request_Tracking_Panel.png

The panel shows the following:-

  • Email address
  • Date sent
  • Date received
  • Opened status
  • Clicked status

Please note: as with all email tracking programs, the monitoring works by recording the time when an email recipient opens the email and a small invisible image file is downloaded. If a user's email system refuses the automatic download of this pixel by default, the Panel will not show an 'Opened' date

The panel can be filtered by the sent date range and searched by recipient's email address or Customer Reference.

The options at the bottom of the panel also allow you to change the number of rows visible and scroll to see older requests. 

 

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