Consumers are entitled to receive a copy of the information that we provide - free of charge - in line with the US Fair Credit Reporting Act (FCRA) and GDPR in Europe.
To do this, consumers need to complete a form on our website. For us to extract the data, we need to receive:
- contact information
- name of the company that referred them to DirectID
It is likely to be the case that they will need to speak to you directly to confirm their ConsentID and share it with us.
Once we have received a completed form, we will compile the information and provide a file to the consumer by email, together with a letter to explain what we are providing. We will highlight that they are allowed to dispute any inaccurate information.
Please note that whilst inaccurate information will be corrected, accurate information which is negative cannot be adjusted.