List of User Errors and their Descriptions for Bank Verification

STATUS CODE 

TEXT 

SUGGESTED RESPONSE OR ACTION 

402 

"We could not connect to your bank because your username and/or password were reported to be incorrect. Please re-verify your username and password and try again.[UAR Error 402]" 

You’ve typed in your log in details incorrectly. You should try again. 

405 

"Your request was not completed because you cancelled the process. Please try again or start over. [UAR Error 405]" 

It appears that you cancelled the login process before it completed. Please try logging in again.  

406 

"We could not connect to your bank because it requires you to perform some additional action. Please login to your bank and complete any outstanding setup or steps. Once done, please try again.[UAR Error 406]" 

Please log into your bank account directly. It appears that you still need to do something (e.g. accept new terms and conditions) before your account will work fully and you will be able to retry the login process. 

407 

"Unfortunately we could not connect to your bank because it looks like your account has been locked. This usually results from too many unsuccessful login attempts in a short period of time. Please wait and then try logging into your bank directly. Once done, please try again.[UAR Error 407]" 

Banks will restrict your ability to log in if you type in the incorrect credentials too frequently. Please wait (often twenty minutes is sufficient) and then try to log in once again. 

414 

"Unfortunately we could not find your account information at this provider. You may have selected the wrong bank account with a similar name. Please reset the process and try again choosing a different bank.[UAR Error 414]" 

You don’t appear to have an account with this bank. Please log in again and be careful to choose the correct option when asked to select a bank account. 

416 

"We have attempted to connect to your bank but it looks like you are already logged in. If you are currently logged on to your bank directly, please log off and try again in a few minutes.[Site Error 416]" 

Generally speaking, banks don’t allow simultaneous logins to occur. If you are logged into your bank account on your laptop, mobile or tablet whilst also trying to go through this process, you’ll need to close these down first before trying to log in again.

417 

"The type of account we found at your bank is not currently supported. Please restart choosing a different bank account or contact support for further help.[UAR Error 417]" 

Your account does not appear to be suitable for this process. Please try again using another bank account if possible.  

420 

"It looks like your bank has merged with another. Please check that you are using the correct bank provider, check your credentials at the site and try again.[UAR Error 420]" 

If banks merge, there are always changes to the website. These changes may disrupt the ability to login. In this case the customer should go to his bank website and confirm whether his existing log in details still work before trying once again. 

421 

"The language setting for your bank account is not English. Please login directly to your bank and change the language setting to English. Once done please try again.[UAR Error 421]" 

Please log into your bank account and change the language to English. After this, please re-try the process. You can change your language setting back in due course.  

422 

"We were unable to retrieve your account information because it appears one or more of your related accounts have been closed. Please deactivate or delete the relevant account and try again. [UAR Error 422]" 

It appears that the account that you are attempting to connect is closed. Please use a different bank account. 

427 

"We could not update your account because the site requires you to view a new promotion. Please log in to the site and click through to your account overview page to update the account. Once done please try again. We apologize for the inconvenience.[UAR Error 427]" 

It appears that you still need to do something (e.g. view a new promotion) before your account will work fully and you will be able to retry the login process. Please log into your bank account directly before attempting the process once again. 

428 

We could not update your account because the site is requiring you to accept new Terms & Conditions. Please log in to the site and read and accept the T&C. Once done please try again.[UAR Error 428]" 

It appears that you still need to do something (e.g. accept new terms and conditions) before your account will work fully and you will be able to retry the login process. Please log into your bank account directly before attempting the process once again. 

429 

"We could not update your account because the site is requiring you to verify your personal information. Please log in to the site and update the fields required. Once done please try again.[UAR Error 429]" 

You need to update your personal information directly on your bank account before progressing. Please log into your bank account directly to do so before attempting the process once again. 

430 

"Unfortunately we are unable to connect to your bank because the site is no longer supported for data updates. Please reset the process and choose a different bank. We apologize for the inconvenience.[UAR Error 430]" 

Unfortunately your bank is not supported. Please choose another bank account. 

433 

"Auto registration is not complete at your bank site. Please complete your registration directly with the site. Once completed, please try again. [UAR Error 433]" 

It appears that you have not yet completed the registration process for your online bank account. This is often the case with a new bank account. Please log into your online bank account and ensure that you have carried out all of the required steps first before trying once again. 

434 

"Your Auto-Registration could not be completed and requires further input from you. Please re-verify your registration information to complete the process.[UAR Error 434]" 

It appears that you have not yet completed the registration process for your online bank account. This is often the case with a new bank account. Please log into your online bank account and ensure that you have carried out all of the required steps first before trying once again. 

435 

"Your Auto-Registration could not be completed and requires further input from you. Please re-verify your registration information to complete the process.[UAR Error 435]" 

It appears that you have not yet completed the registration process for your online bank account. This is often the case with a new bank account. Please log into your online bank account and ensure that you have carried out all of the required steps first before trying once again. 

436 

"Your Auto-Registration could not be completed because the site reports that your account is already registered. Please log in to your bank directly to confirm it is set up and then complete this process with the correct login information.[UAR Error 436]" 

It appears that you have not yet completed the registration process for your online bank account. This is often the case with a new bank account. Please log into your online bank account and ensure that you have carried out all of the required steps first before trying once again. 

506 

"We are sorry, to log in to this site, you need to provide additional information. Please login directly to your bank and update your account. Once completed, please try again.[UAR Error 506]" 

It appears that you still need to do something (e.g. accept new terms and conditions) before your account will work fully and you will be able to retry the login process. Please log into your bank account directly before attempting the process once again. 

512 

"Your request cannot be completed as no payees were found in your account.[UAR Error 512]" 

The information returned showed that there have been no payments out of your bank account. Please try again using another bank account.  

518 

"We could not connect to your bank because the required additional authentication information was unavailable. Please try again and if the problem persists contact support. [UAR Error 518]" 

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you failed to provide this information when requested. Please try this again, using the same procedure that you use to log onto your bank directly. 

519 

"We could not connect to your bank as your authentication information like security question and answer was unavailable or incomplete. Please check your login and update your account settings and then try again. [UAR Error 519]" 

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you failed to provide this information when requested. Please try this again, using the same procedure that you use to log onto your bank directly. 

520 

"We are sorry but your bank has indicated that the additional authentication information you provided is incorrect. Please check your details and then try again. [UAR Error 520]" 

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you provided the wrong information when requested. Please try this again, using the same procedure that you use to log onto your bank directly. 

521 

"We are unable to connect to your bank because you have to enrol in the new security authentication system that it has introduced. Please check that you can access your bank directly and then try again.[UAR Error 521]" 

It appears that you still need to do something (e.g. accept new terms and conditions) before your account will work fully at which stage you will be able to retry the login process. Please log into your bank account directly before attempting the process once again. 

522 

"Unfortunately the connection to your bank has timed out as the required security information was unavailable or was not provided within the expected time. Please try again and if the problem persists contact support. [UAR Error 522]" 

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you failed to provide this information within the time required. Please try this again, using the same procedure that you use to log onto your bank directly. 

523 

"The information you provided was incorrect and we could not connect to your bank. Please check your details and try again.[UAR Error 523]" 

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you provided the wrong information when requested. Please try this again, using the same procedure that you use to log onto your bank directly. 

524 

"We aren’t able to connect to your bank because the authentication information you provided has expired or is incorrect. Please check your details and that you can login directly to your bank and try again.[UAR Error 524]" 

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you provided the wrong information when requested because this information has expired. Please log onto your bank directly to confirm the process and then try again. 

526 

"We could connect to your bank because your username/password or additional security credentials are incorrect. Please check your details and try again. [UAR Error 526]" 

You typed in the incorrect login details so you are unable to access your online bank account. Please retry the process once again – please carefully check the information that you type in. 

 

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