Why is the User unable to see the DirectID Widget?

Occasionally a User cannot see the Widget because their browser is set to block JavaScript. This could be down to a company-wide policy.

We'd suggest trying one of the following options to fix the issue:

  • change network before accessing the verification page (e.g from home instead of the office);
  • try using a different web browser (e.g. Chrome to Firefox);
  • ask your IT department to enable Javascript.
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