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Error: Dashboard login fails

  • Updated

Error message

When logging in to the Dashboard, you may see this message:

Sorry, but we’re having trouble with signing you in. We’ve received a bad request.

Cause

There is likely a conflict between your Office 365 login and your office email.

Recommended steps

We recommend one of the following:

  • Create a separate profile within Chrome
  • Use a separate browser that you do not use with your Office 365 account
  • Use a private browsing window

The best option is using Chrome to create a separate profile. You can save bookmarks to this profile and reuse it to log in to the Dashboard.

Using Chrome

Create a separate profile

  1. Open Chrome.
  2. Click the profile icon mceclip1.png at the upper right corner of the window.
  3. Click the + Add button in the menu. This launches a new window with the name ‘Person #’ with the next number available for a new identity. For example, if you are browsing as ‘Person 1’, this new window is ‘Person 2’.
  4. Log in to the Dashboard. We recommend that you use this profile to log in to the Dashboard in future.

More information on Chrome user profiles is here.

Private browsing

  1. Open Chrome.
  2. Click the menu icon mceclip2.png at the upper right corner of the window.
  3. Click the New Incognito Window button in the menu. This opens a new window in Incognito mode.
  4. Log in to the Dashboard.

More information on Chrome Incognito mode is here.

Using Firefox

Private browsing

  1. Open Firefox
  2. Click the menu button mceclip4.png at the top right corner of the window.
  3. Select New private window. This opens a new window in Private mode.
  4. Log in to the Dashboard.

More information on Firefox Private browsing is here.

Using Microsoft Edge

Private browsing

  1. Open Microsoft Edge.
  2. Click the menu button mceclip6.png at the top right corner of the window.
  3. Click New InPrivate window. This opens a new private window.
  4. Log in to the Dashboard.

More information on InPrivate browsing is here.

Using Safari

Private browsing

  1. Open Safari.
  2. Press Command+Shift+N or go to File>New Private Window. This opens a new window in Private mode.
  3. Log in to the Dashboard.

More information on Safari Private Browsing is here.

Next steps

If the problem continues, please contact support and attach screenshots of the issue.

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