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Why am I having difficulty logging into the Dashboard?

  • Updated

Summary

Once you've received your login details for the DirectID Dashboard, if you still have issues logging in, start by using a different browser or Private browsing (as detailed below).

If the problem continues, please contact support@directid.co and attach screenshots of the issue.     

If you are unable to log into the dashboard and see a message that says: "Sorry, but we’re having trouble with signing you in. We’ve received a bad request.", it’s likely that there is a conflict between your Office 365 login and your office email.



In these cases, we recommend (a) using either a separate browser that you do not use with your Office 365 account, (b) an incognito/private browsing window or (c) setting up a separate persona within your browser.

We recommend using Chrome because you can easily create a new profile that you can save bookmarks to and reuse any time you need to log into the dashboard. 

In Chrome:

Create Second Person:

  • Click on the person's name in the upper right hand corner of the browser window and select ’switch person’ along the bottom of the window that appears
  • Click the ‘+ add person’ button. This will launch a new browser window with the name ‘Person #’ with the next consecutive number available for a new identity (for example, if you currently browse as ‘Person 1’, this new window will be called ‘Person 2’).
  • Log into the dashboard. We recommend that you use this new persona for logging into the dashboard in future.


Incognito/Private Browsing:

  • Click on the person name in the upper right hand corner of the browser window and select ‘go incognito’. This will open a new window in Incognito mode. Attempt logging into the dashboard.

In FireFox:

Private Browsing:

  • Click the menu button in the top right corner of the browser window (next to the ‘home’ button).
  • Select ‘New Private Window’. This will open a new browser window in Private mode.
  • Log into the dashboard.

In Internet Explorer:

Private Browsing:

  • Press Control+Shift+P to launch a new InPrivate Browsing window. 
  • Log into the dashboard.

Safari:

Private Browsing:

  • Press Command+Shift+N or go to File>New Private Window. This will open a new browser window in Private mode.
  • Log into the dashboard.

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