List of Error Codes for Bank Verification

STATUS CODE

TEXT

SUGGESTED RESPONSE OR ACTION

401

"We are sorry but there was a technical error with connecting to your bank and request timed out. Please try again.[Agent Error 401]"

Please try logging into your bank account again.

402

"We could not connect to your bank because your username and/or password were reported to be incorrect. Please re-verify your username and password and try again.[UAR Error 402]"

You’ve typed in your log in details incorrectly. You should try again.

403

“Unfortunately there was a technical problem connecting to your bank or retrieving your information. This kind of error is usually resolved in a few days. We are sorry for the inconvenience but please try again later.[Agent Error 403]"

We’ve experienced a technical error in connecting to your bank account. This may be due to your bank making a small change to its website. This is normally fixed after a short time so please try again in a day or two or use a different bank account.

404

"We are sorry but there was a temporary technical problem connecting to your bank. Please try again later.[Agent Error 404]"

We’ve experienced a technical error in connecting to your bank account. This may be due to your bank making a small change to its website. Please try again in a day or two or use a different bank account.

405

"Your request was not completed because you cancelled the process. Please try again or start over. [UAR Error 405]"

It appears that you cancelled the login process before it completed. Please try logging in again.

406

"We could not connect to your bank because it requires you to perform some additional action. Please login to your bank and complete any outstanding setup or steps. Once done, please try again.[UAR Error 406]"

Please log into your bank account directly. It appears that you still need to do something (e.g. accept new terms and conditions) before your account will work fully and you will be able to retry the login process.

407

"Unfortunately we could not connect to your bank because it looks like your account has been locked. This usually results from too many unsuccessful login attempts in a short period of time. Please wait and then try logging into your bank directly. Once done, please try again.[UAR Error 407]"

Banks will restrict your ability to log in if you type in the incorrect credentials too frequently. Please wait (often twenty minutes is sufficient) and then try to log in once again.

408

"Unfortunately when connecting to your bank we couldn't find any accounts. Please login directly to your bank and confirm that your account is set up, then try again.[Agent Error 408]"

It appears that your online banking account may not be either fully set up or active. Please check that everything is working as expected by logging directly into your bank website. If this is working without an issue, please try once again.

409

“Unfortunately there is a problem accessing your bank account due to technical difficulties. Please try again later or contact support.[Site Error 409]"

We’ve experienced a technical error in connecting to your bank account. This may be due to your bank making a small change to its website. Please try again in a day or two or use a different bank account.

411

"We could not connect to your bank because it longer provides online services to its customers. Please try a different account.[Site Error 411]"

Your bank does not provide online banking using this account. Sometimes this is because of a recent merger. Please try using another bank account to verify.

412

"Unfortunately we could not update your account because your bank is experiencing technical difficulties. These issues are usually resolved in a few days so please try again soon.[Site Error 412]"

We’ve experienced a technical error in connecting to your bank account. This may be due to your bank making a small change to its website. Please try again in a day or two or use a different bank account.

413

"We're sorry, we couldn't retrieve any information from your bank because of a technical issue. This type of problem is usually resolved in a few days. Sorry for the inconvenience but please try again later.[Agent Error 413]"

We’ve experienced a technical error in connecting to your bank account. This may be due to your bank making a small change to its website. Please try again in a day or two or use a different bank account.

414

"Unfortunately we could not find your account information at this provider. You may have selected the wrong bank account with a similar name. Please reset the process and try again choosing a different bank.[UAR Error 414]"

You don’t appear to have an account with this bank. Please log in again and be careful to choose the correct option when asked to select a bank account.

415

"We could not connect to your bank because it is experiencing technical difficulties or is unresponsive. Please try again or contact support.[Site Error 415]"

We’ve experienced a technical error in connecting to your bank account. This may be due to your bank making a small change to its website. Please try again in a day or two or use a different bank account.

416

"We have attempted to connect to your bank but it looks like you are already logged in. If you are currently logged on to your bank directly, please log off and try again in a few minutes.[Site Error 416]"

Generally speaking, banks don’t allow simultaneous logins to occur. If you are logged into your bank account on your laptop, mobile or tablet whilst also trying to go through this process, you’ll need to close these down first before trying to log in again.

417

"The type of account we found at your bank is not currently supported. Please restart choosing a different bank account or contact support for further help.[UAR Error 417]"

Your account does not appear to be suitable for this process. Please try again using another bank account if possible.

418

"It looks like your bank is experiencing technical difficulties with the connection. Please try again soon or contact support. [Site Error 418]"

We’ve experienced a technical error in connecting to your bank account. This may be due to the bank website experiencing connectivity issues. Please try again in a day or two or use a different bank account.

419

"We're sorry, we couldn't connect to your bank because of unexpected change on their site. This kind of problem is usually resolved in a few days. Please try again later.[Agent Error 419]"

We’ve experienced a technical error in connecting to your bank account. This may be due to your bank making a small change to its website. Please try again in a day or two or use a different bank account.

420

"It looks like your bank has merged with another. Please check that you are using the correct bank provider, check your credentials at the site and try again.[UAR Error 420]"

If banks merge, there are always changes to the website. These changes may disrupt the ability to login. In this case the customer should go to his bank website and confirm whether his existing log in details still work before trying once again.

421

"The language setting for your bank account is not English. Please login directly to your bank and change the language setting to English. Once done please try again.[UAR Error 421]"

Please log into your bank account and change the language to English. After this, please re-try the process. You can change your language setting back in due course.

422

"We were unable to retrieve your account information because it appears one or more of your related accounts have been closed. Please deactivate or delete the relevant account and try again. [UAR Error 422]"

It appears that the account that you are attempting to connect is closed. Please use a different bank account.

423

"Unfortunately we couldn't find any accounts at this bank. Please verify that your account information is available at this time and if the problem persists, please contact customer support for further assistance.[Site Error 423]"

Please verify that this is an active bank account and then re-try the process.

424

"We were unable to update your account as the site is temporarily down for maintenance. We apologize for the inconvenience. These issues are typically resolved in a few hours. Please try later.[Site Error 424]"

Your bank website appears to be down for maintenance. Please try again soon.

425

"We could not connect to your account because the bank is experiencing technical difficulties. Please try later.[Site Error 425]"

We’ve experienced a technical error in connecting to your bank account. This may be due to your bank making a small change to its website. Please try again in a day or two or use a different bank account.

426

“We could not update your account for technical reasons. This type of error is usually resolved in a few days so please try again later. We are sorry for the inconvenience.[Site Error 426]”

We’ve experienced a technical error in connecting to your bank account. This may be due to your bank making a small change to its website. Please try again in a day or two or use a different bank account.

427

"We could not update your account because the site requires you to view a new promotion. Please log in to the site and click through to your account overview page to update the account. Once done please try again. We apologize for the inconvenience.[UAR Error 427]"

It appears that you still need to do something (e.g. view a new promotion) before your account will work fully and you will be able to retry the login process. Please log into your bank account directly before attempting the process once again.

428

We could not update your account because the site is requiring you to accept new Terms & Conditions. Please log in to the site and read and accept the T&C. Once done please try again.[UAR Error 428]"

It appears that you still need to do something (e.g. accept new terms and conditions) before your account will work fully and you will be able to retry the login process. Please log into your bank account directly before attempting the process once again.

429

"We could not update your account because the site is requiring you to verify your personal information. Please log in to the site and update the fields required. Once done please try again.[UAR Error 429]"

You need to update your personal information directly on your bank account before progressing. Please log into your bank account directly to do so before attempting the process once again.

430

"Unfortunately we are unable to connect to your bank because the site is no longer supported for data updates. Please reset the process and choose a different bank. We apologize for the inconvenience.[UAR Error 430]"

Unfortunately your bank is not supported. Please choose another bank account.

433

"Auto registration is not complete at your bank site. Please complete your registration directly with the site. Once completed, please try again. [UAR Error 433]"

It appears that you have not yet completed the registration process for your online bank account. This is often the case with a new bank account. Please log into your online bank account and ensure that you have carried out all of the required steps first before trying once again.

434

"Your Auto-Registration could not be completed and requires further input from you. Please re-verify your registration information to complete the process.[UAR Error 434]"

It appears that you have not yet completed the registration process for your online bank account. This is often the case with a new bank account. Please log into your online bank account and ensure that you have carried out all of the required steps first before trying once again.

435

"Your Auto-Registration could not be completed and requires further input from you. Please re-verify your registration information to complete the process.[UAR Error 435]"

It appears that you have not yet completed the registration process for your online bank account. This is often the case with a new bank account. Please log into your online bank account and ensure that you have carried out all of the required steps first before trying once again.

436

"Your Auto-Registration could not be completed because the site reports that your account is already registered. Please log in to your bank directly to confirm it is set up and then complete this process with the correct login information.[UAR Error 436]"

It appears that you have not yet completed the registration process for your online bank account. This is often the case with a new bank account. Please log into your online bank account and ensure that you have carried out all of the required steps first before trying once again.

505

"This bank is not currently supported. We apologize for any inconvenience. Please try a different bank or check back periodically as we are constantly improving the service.[Site Error 505]"

Unfortunately this bank is not supported. Please try another bank account if you have one.

506

"We are sorry, to log in to this site, you need to provide additional information. Please login directly to your bank and update your account. Once completed, please try again.[UAR Error 506]"

It appears that you still need to do something (e.g. accept new terms and conditions) before your account will work fully and you will be able to retry the login process. Please log into your bank account directly before attempting the process once again.

507

"Unfortunately there was a problem connecting to your bank. We have just started providing data updates for this site and are still completing the connection. Please try again later.[Agent Error 507]"

Unfortunately we’ve only just started providing access to this bank. This means that we’ve been unable to connect you in this instance as the connection is still being built. However, this should be working correctly very soon so please feel free to try again in the next couple of days.

508

"We are sorry, your request timed out due to a temporary technical issue. Please try again and if the problem persists contact support. [Agent Error 508]"

Apologies there was a minor technical error. Please try again.

509

"We're sorry, we can't retrieve your information because your token is no longer valid. Please try again and if the problem persists contact support. [Agent Error 509]"

Apologies there was a minor technical error. Please try again.

510

"There has been a technical problem with an unsupported function. Please contact support. [Site Error 510]"

Apologies there was a minor technical error. Please try again.

511

"There has been a technical problem with an unsupported function. Please contact support. [Site Error 511]"

Apologies there was a minor technical error. Please try again.

512

"Your request cannot be completed as no payees were found in your account.[UAR Error 512]"

The information returned showed that there have been no payments out of your bank account. Please try again using another bank account.

517

"We're sorry, there was an unexpected technical problem updating your account. These issues are usually resolved in a few days. Please either try again now or wait a few days. Sorry for the inconvenience. [Agent Error 517]"

Apologies there was a minor technical error. Please try again.

518

"We could not connect to your bank because the required additional authentication information was unavailable. Please try again and if the problem persists contact support. [UAR Error 518]"

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you failed to provide this information when requested. Please try this again, using the same procedure that you use to log onto your bank directly.

519

"We could not connect to your bank as your authentication information like security question and answer was unavailable or incomplete. Please check your login and update your account settings and then try again. [UAR Error 519]"

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you failed to provide this information when requested. Please try this again, using the same procedure that you use to log onto your bank directly.

520

"We are sorry but your bank has indicated that the additional authentication information you provided is incorrect. Please check your details and then try again. [UAR Error 520]"

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you provided the wrong information when requested. Please try this again, using the same procedure that you use to log onto your bank directly.

521

"We are unable to connect to your bank because you have to enrol in the new security authentication system that it has introduced. Please check that you can access your bank directly and then try again.[UAR Error 521]"

It appears that you still need to do something (e.g. accept new terms and conditions) before your account will work fully at which stage you will be able to retry the login process. Please log into your bank account directly before attempting the process once again.

522

"Unfortunately the connection to your bank has timed out as the required security information was unavailable or was not provided within the expected time. Please try again and if the problem persists contact support. [UAR Error 522]"

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you failed to provide this information within the time required. Please try this again, using the same procedure that you use to log onto your bank directly.

523

"The information you provided was incorrect and we could not connect to your bank. Please check your details and try again.[UAR Error 523]"

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you provided the wrong information when requested. Please try this again, using the same procedure that you use to log onto your bank directly.

524

"We aren’t able to connect to your bank because the authentication information you provided has expired or is incorrect. Please check your details and that you can login directly to your bank and try again.[UAR Error 524]"

Your bank account requires Multi-Factor Authentication (for example, a hard token or text message to log in) and you provided the wrong information when requested because this information has expired. Please log onto your bank directly to confirm the process and then try again.

525

"We could not connect to your bank account for technical reasons. This type of error is usually resolved in a few days. We are sorry for the inconvenience. Please try again later.[Agent Error 525]"

Apologies there was a minor technical error. Please try again.

526

"We could connect to your bank because your username/password or additional security credentials are incorrect. Please check your details and try again. [UAR Error 526]"

You typed in the incorrect login details so you are unable to access your online bank account. Please retry the process once again – please carefully check the information that you type in.

709

“Unfortunately there was a technical problem connecting to your bank or retrieving your information. This kind of error is usually resolved in a few days. We are sorry for the inconvenience but please try again later.[Agent Error 709]"

We’ve experienced a technical error in connecting to your bank account. This may be due to your bank making a small change to its website. This is normally fixed after a short time so please try again in a day or two or use a different bank account.

1100

"You have exceeded the maximum number of login attempts permitted for this account."

The user may need to unblock their account before trying to login again. The number of attempted logins is currently set at 3, which matches the majority of bank site login attempts.  

1101

 The user may need to unblock their account before trying to login again. The number of attempted logins is currently set at 3, which matches the majority of bank site login attempts.  

1200

Please log a ticket with support@directid.co with the UserID/Transaction ID and reference of for the customer involved.

1201

Please log a ticket with support@directid.co with the UserID/Transaction ID and reference of for the customer involved.

1202

Please retry the process once again.

1203

Please retry the process once again.

1300

"Data from our provider is in an unexpected format or missing. We are aware of the problem and are working with our data provider to resolve the issue."

Please log a ticket with support@directid.co with the UserID/Transaction ID and reference of for the customer involved.

1301

"Data from our provider is in an unexpected format or missing. We are aware of the problem and are working with our data provider to resolve the issue."

Please log a ticket with support@directid.co with the UserID/Transaction ID and reference of for the customer involved.

1500

"We have had an internal error. We are aware of the problem and are currently working to fix it."

Please log a ticket with support@directid.co with the UserID/Transaction ID and reference of for the customer involved.
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