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  1. DirectID
  2. The Dashboard

The Dashboard

Discover how to use our Connect Dashboard from customer management, email requests and more.

General

  • Will I only see verification request tracking information for emails I sent out?
  • Can I download the data available in the Verified Individuals panel?
  • What is the Analytics Tab on the Dashboard?
  • Can I whitelabel my DNS Settings so emails appear to be sent from my domain?
  • Why did I get the error "Email failed to sent to 'email address entered'. Please check the details and try again"?
  • Can I change the wording of the Dashboard email?
See all 18 articles

Bank Data

  • Why is a user not showing on the verified individuals panel?
  • Why is a user id not showing on the verified individuals?
  • How can I download the data from the Certified Bank Statement panel?
  • How does my customer use the DirectID hosted page?
  • What is the Successful Transactions Panel?
  • What is the Success Rates by Bank Panel?
See all 31 articles

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Company registered in Scotland SC400459 • DirectID is brought to you by The ID Co., a registered and authorised Account Information Service Provider by the FCA • AISP registration number 798579 • We're commited to protecting your data, our ICO number is ZA384596