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  1. DirectID
  2. The Dashboard
  3. General

General

  • Will I only see verification request tracking information for emails I sent out?
  • Can I download the data available in the Verified Individuals panel?
  • What is the Analytics Tab on the Dashboard?
  • Can I whitelabel my DNS Settings so emails appear to be sent from my domain?
  • Why did I get the error "Email failed to sent to 'email address entered'. Please check the details and try again"?
  • Can I change the wording of the Dashboard email?
  • What is the DirectID Dashboard?
  • How do I access the Dashboard?
  • What is the Verification Request Tracking Panel?
  • What can I find on the homepage of the Dashboard?
  • Tips for logging into the Dashboard using Internet Explorer 11
  • How can I look for sent emails that will soon be out of date?
  • How long does the link in the Dashboard email remain valid?
  • Can we customise the language on the Widget?
  • Where can I find a customer's User ID (the DIRECTIDUID)?
  • How do I add more Users to the DirectID Dashboard?
  • I've forgotten my Dashboard password. How do I reset it?
  • Why am I having difficulty logging into the Dashboard?

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Company registered in Scotland SC400459 • DirectID is brought to you by The ID Co., a registered and authorised Account Information Service Provider by the FCA • AISP registration number 798579 • We're commited to protecting your data, our ICO number is ZA384596