General Questions
- Why does the ‘download statement’ button appear only for certain users?
- Is there a limit on how many agents licenses the dashboard can support?
- In the 'download user report’ (PDF) functionality of the dashboard, why is the end of day balance missing in certain days?
- When it comes to the dashboard what does DirectID use for the email functionality and templates?
- Does the dashboard work with any browser?
- Can we send a text via the dashboard for connect request?
- Why is transaction data missing for a User?
- How do I remove an agent's access to the Dashboard?
- Will I only see verification request tracking information for emails I sent out?
- I've forgotten my Dashboard password. How do I reset it?
- Why am I having difficulty logging into the Dashboard?