Skip to main content
Submit a request
Search Our Knowledge Base
Discover our knowledge base articles by searching below, or click
'Submit a request'
to contact us.
Common questions you might have whilst implementing DirectID or beginning to assess customers.
View articles in Getting Started
Discover how to use our Connect Dashboard from customer management, email requests and more.
View articles in The Dashboard
Discover our Connect Widget from implementing, customising and using as a customer.
View articles in The Widget
General information on the wider DirectID platform, from customer journeys to data request details.
View articles in The Platform
Submit your ideas for DirectID, what would your business like to see improved or built?
View articles in Ideas
Can a customer request a copy of their bank report?
How do I request a Client ID and Secret Key?
Do you have Test Bank Credentials that I could use?