If you raise a Support Request to us, please always include the DirectIDUID where possible.
You can find this as follows:-
- Log into the DirectID Dashboard;
- Click on the 'Individuals' Tab.
- Entering the user's email address in the search box.
- A verified user will then be displayed, together with its DIRECTIDUID (the DirectID Unique Identifier).
Note: for longer-standing customers, the DirectIDUID is the field that used to be referred to as UserID.